Teledyne Technologies’ Advanced Pollution Instrumentation division manufactures dozens of air quality monitoring products. Providing customers and distributors with spare parts information to service these machines is a complicated process, and high-level engineers often must take time to help determine the type of replacement parts needed.

Intertune developed a Spare Parts Selection and Quotation system that enables customers to easily search or browse parts by drilling down on diagrams to find exactly what they need. The system runs 24/7, providing customers worldwide a channel for answering spare part inquiries at their convenience. The system not only allows for flexibility and easy management, but also is highly intuitive on the backend. A point-and-click interface allows for immediate updates to the site, and price changes and product updates can be communicated to customers much more quickly, easily, and efficiently.

Questions that used to take up a highly paid engineer’s time are now solved by the customers themselves, which translates into significant savings.